Property Manager User Guide

This guide provides comprehensive instructions for Property Managers using the Modern Management Ticketing System, focusing on single property management and team oversight.

Role Overview

As a Property Manager, you are responsible for overseeing a specific property and managing its associated team, tickets, and tasks. Your key responsibilities include:

Navigation Overview

As a Property Manager, you have access to two main interfaces:

  1. Main Application: Day-to-day operations
  2. Management Console: Limited property and user administration

Main Application Components

Dashboard

Your dashboard provides a comprehensive overview of your property's current status.

Key Features:

How to Use:

  1. Review the KPI cards at the top for critical metrics
  2. Check the "Ticket Status" panel to identify bottlenecks
  3. Review "Tasks Due Today" to prioritize work
  4. Monitor the "Staff Activity" panel to track team performance
  5. Use the "Quick Actions" buttons for common operations

Tickets Management

Create, assign, and monitor tickets for your property.

Key Features:

How to Use:

  1. Navigate to "Tickets" in the main navigation
  2. To create a new ticket:
  3. To manage existing tickets:
  4. To resolve a ticket:

Task Management

Create and assign tasks to your team members.

Key Features:

How to Use:

  1. Navigate to "Tasks" in the main navigation
  2. To create a new task:
  3. To manage existing tasks:
  4. To set up recurring tasks:

Staff Management

Oversee and manage your property's staff.

Key Features:

How to Use:

  1. Navigate to "Staff" in the main navigation
  2. View the staff list with current status and workload
  3. Click on a staff member to view their detailed performance
  4. Use the "Workload Distribution" view to ensure balanced assignments
  5. Check the "Performance" tab to review metrics

Reports

Generate and view reports for your property.

Key Features:

How to Use:

  1. Navigate to "Reports" in the main navigation
  2. Select from report templates:
  3. Set parameters (date range, staff members, etc.)
  4. Click "Generate Report"
  5. View on screen or export to PDF/Excel
  6. To schedule recurring reports:

Management Console Components

Property Management

Manage your assigned property and its details.

Key Features:

Step-by-Step Guide:

  1. Navigate to the Management Console
  2. Select "Property" from the sidebar
  3. To update property details:
  4. To manage rooms:
  5. To manage services:

User Management

Manage users assigned to your property.

Key Features:

Step-by-Step Guide:

  1. Navigate to the Management Console
  2. Select "Users" from the sidebar
  3. To add a new user:
  4. To edit an existing user:
  5. To reset a user's password:
  6. To deactivate a user:

Advanced Features for Property Managers

Bulk Operations

How to Perform Bulk Actions:

  1. Navigate to the relevant section (Tickets, Tasks, etc.)
  2. Use the checkboxes to select multiple items
  3. Click the "Bulk Actions" dropdown
  4. Select the action to perform
  5. Configure any required settings
  6. Click "Apply"

Escalation Management

How to Escalate Issues:

  1. Open the ticket that needs escalation
  2. Click the "Escalate" button
  3. Select the escalation level (General Manager/Admin)
  4. Provide reason for escalation
  5. Click "Submit Escalation"

Calendar View

How to Use the Calendar View:

  1. Navigate to "Calendar" in the main navigation
  2. View tasks and scheduled events by day/week/month
  3. Click on a day to see detailed activities
  4. Add new events by clicking on the desired time slot
  5. Drag and drop to reschedule items

Best Practices for Property Managers

  1. Daily Operations:

  2. Ticket Management:

  3. Staff Oversight:

  4. Reporting and Analysis:

  5. Property Maintenance:

Troubleshooting Common Issues

Ticket Assignment Problems

User Access Issues

Report Generation Errors

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