This guide provides comprehensive instructions for regular users (staff members) using the Modern Management Ticketing System, focusing on ticket and task management.
Role Overview
As a staff member, you are responsible for handling tickets and tasks assigned to you within your property. Your key responsibilities include:
Receiving and completing assigned tickets
Managing your daily tasks
Updating ticket and task statuses
Communicating with property managers and guests
Logging maintenance and service activities
Navigation Overview
As a regular user, you primarily interact with the Main Application for day-to-day operations.
Main Application Components
Dashboard
Your personalized dashboard provides an overview of your tasks and tickets.
Key Features:
My Tickets: Shows tickets assigned to you
My Tasks: Displays your pending and today's tasks
Recent Activity: Timeline of your recent activities
Announcements: Important messages from management
Quick Actions: Shortcuts to common functions
How to Use:
Review your assigned tickets in the "My Tickets" panel
Check "My Tasks" to see tasks due today
Use quick filters to sort by priority or due date
View recent activity to track your progress
Access quick actions for common operations
Tickets
View and manage tickets assigned to you.
Key Features:
Ticket List: View all tickets assigned to you
Status Updates: Update ticket progress
Communication: Add notes and updates to tickets
Attachments: Add photos or documents to tickets
Filters: Sort and filter tickets by various parameters
How to Use:
Navigate to "Tickets" in the main navigation
View your assigned tickets sorted by default by priority
To update a ticket:
Click on the ticket to open details
Review ticket information and requirements
Add progress notes as you work
Update the status (In Progress, Waiting, Completed)
Add any attachments (photos, documents)
Click "Update"
To search for specific tickets:
Use the search bar at the top
Apply filters (status, date, priority)
Sort by columns (click column headers)
To communicate about a ticket:
Open the ticket
Scroll to the "Comments" section
Add your comment or question
Tag specific users with @ if needed
Click "Add Comment"
Tasks
Manage your daily and scheduled tasks.
Key Features:
Task List: View all tasks assigned to you
Status Updates: Mark tasks as in progress or complete
Time Tracking: Record time spent on tasks
Recurring Tasks: View regularly scheduled duties
Calendar View: See tasks in a calendar format
How to Use:
Navigate to "Tasks" in the main navigation
View your task list sorted by due date
To start a task:
Click on the task
Review task details and instructions
Click "Start Task" to change status to "In Progress"
The system will begin tracking time (if enabled)
To complete a task:
Open the task
Add completion notes if required
Upload any completion evidence if required
Click "Complete Task"
Add time spent if manual time tracking is used
To view upcoming tasks:
Click the "Calendar" tab
Navigate between days/weeks
Click on dates to see scheduled tasks
Calendar
View your schedule and plan your day.
Key Features:
Day/Week/Month Views: Different timeline perspectives
Task Integration: See tasks on your calendar
Event Display: View property events
Time Blocking: Visual representation of your schedule
How to Use:
Navigate to "Calendar" in the main navigation
Choose your preferred view (Day/Week/Month)
Hover over items to see details
Click on an item to open full details
Use the "Today" button to return to current date
Use arrows to navigate between time periods
Messages
Communicate with managers and colleagues.
Key Features:
Inbox: Receive messages from managers and colleagues
Notifications: Get alerts for new messages
Quick Replies: Respond to messages efficiently
Attachments: Share files with team members
How to Use:
Navigate to "Messages" in the main navigation
View your inbox with unread messages highlighted
Click on a message to read the full content
To reply:
Use the reply box at the bottom
Type your message
Add attachments if needed
Click "Send"
To create a new message:
Click "New Message"
Select recipient(s) from the dropdown
Enter subject and message
Add attachments if needed
Click "Send"
Mobile Application
Access the system on the go using the mobile app.
Key Features:
Mobile Dashboard: Simplified view of your work
Push Notifications: Real-time alerts for new tickets
Photo Uploads: Take and attach photos directly
Quick Updates: Update task status on the move
Offline Mode: Limited functionality when offline
How to Use:
Download the app from your device's app store
Log in with your regular credentials
Enable notifications when prompted
Use the bottom navigation bar to access sections
For photo attachments:
Open a ticket or task
Tap the "Add Photo" button
Either take a new photo or select from gallery
Add a caption if needed
Tap "Upload"
Best Practices for Regular Users
Ticket Management:
Update ticket status regularly as you progress
Add detailed notes about actions taken
Take before and after photos when applicable
Respond promptly to questions in ticket comments
Notify your manager about any unexpected complications
Task Efficiency:
Start each day by reviewing your scheduled tasks
Prioritize tasks by due date and priority level
Update task status as soon as you begin and complete
Report any obstacles that prevent task completion
Record accurate time spent on tasks if required
Communication:
Check messages at the beginning and end of your shift
Respond promptly to urgent messages
Be clear and concise in your communications
Include location details and relevant context
Use appropriate channels for different types of communication
Mobile App Usage:
Ensure your device has sufficient battery for your shift
Sync data when on Wi-Fi when possible
Take clear, well-lit photos for documentation
Be aware of data usage if using cellular network
Log out completely when sharing devices
Time Management:
Use the calendar to plan your day
Allow buffer time between tasks when possible
Update expected completion times if circumstances change